🛡️ What we do to keep Xperio safe

Exploring the world through local experiences is exciting and fulfilling — but safety and trust come first. At Xperio, we ensure every experience, host, and guest interaction meets the highest safety, authenticity, and community standards so you can travel and host with confidence.

Every profile verified

Our team verifies every host and traveler profile before listing them on the platform. This helps maintain a trusted community and ensures all experiences are authentic, safe, and aligned with our values.

Xperio Support Help

If an issue arises during your trip or hosting, our dedicated support team is here to help. We'll guide you through resolving concerns and, when required, provide assistance to ensure your experience remains positive.

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24x7 Support

Our support team is available round the clock via chat and email to assist with bookings, cancellations, payments, or any emergencies. You'll always have help when you need it most.

Verified by ID

We use secure ID verification for all users. Both hosts and travelers verify their identity to build mutual trust, without sharing sensitive personal information.

Insurance & Protection

All experiences on Xperio follow our host and traveler protection guidelines. We recommend insurance coverage for both hosts and travelers to ensure peace of mind during experiences. Assistance will be provided in getting insurance on request basis.

Child & Guest Safety

We follow strict safety protocols to protect children, families, and guests. Hosts engaging in family or educational activities must comply with our verified guidelines.

Community Feedback

We regularly review ratings and feedback to ensure quality and safety. Your reviews help us maintain transparency and reward responsible hosts and travelers.

Report an Issue

If you face any issue during an experience, you can report it directly via your Xperio app or dashboard. Our team will review and take necessary action promptly.

Travelling safely with Xperio

Exploring new places through local hosts can be exciting and deeply rewarding — but it also comes with responsibilities, awareness and preparation. At Xperio, we prioritise transparency, safety and trust so both hosts and guests can enjoy meaningful experiences with confidence.

1. We base our community on trust

Every connection on Xperio — guest to host, host to local community — is built on mutual trust. Before you step into a new experience, you should feel comfortable, informed and prepared.

2. Clear and fair arrangements

Before you confirm a booking:

  • Review the host's profile, previous reviews, and photos.
  • Ask questions: accommodations, meals, schedule, local logistics.
  • Where possible, have a short chat with the host to ensure expectations are aligned.
  • Confirm who's responsible for what, which helps avoid surprises on arrival.

3. Precautions you should take

  • Do not share sensitive personal or financial details until you're sure the arrangement is legitimate.
  • Never transfer large amounts of money without a verified, secure process through the Xperio platform.
  • Maintain flexibility: travel plans, host availability or local transport may change — stay adaptable.

4. Before your experience

  • Research your destination: local culture, customs & requirements, safety advisories.
  • Choose appropriate travel/experience insurance and know what it covers.
  • If you're travelling solo or to a remote region, consider extra care with logistic and arrival planning.

5. During your stay or experience

  • Think of your host's place as their home: respect local customs, routines, spaces.
  • Communicate openly: if something feels off — speak up early.
  • Both hosts and travellers should support each other to build positive, respectful experiences.

6. If things don't go as planned

  • If you arrive and find the conditions are very different than promised, address it calmly with the host.
  • If resolution isn't found, you are free to leave the arrangement. Your safety and wellbeing come first.
  • Have a backup plan: know nearby alternatives, contact your local support, and keep essentials accessible.

7. Internet & online safety

  • Beware of scams: avoid wiring money privately, requests for financial information, or offers too good to be true.
  • Treat online communication with care: verify identities, check credentials via the Xperio platform.
  • If anything suspicious happens — report it immediately via our support desk.